Policy

1. Inquiries & Design Approval
All custom orders begin with an inquiry. Once we receive your request, we’ll discuss design, fabric, sizing, and timeline. A sketch will be provided for your approval before production begins.

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2. Deposits & Payment
A non-refundable deposit of 50% is required to secure your order and begin work. Full payment must be completed before the item is delivered. Prices vary depending on design complexity, materials, and time required.

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3. Turnaround Time
Custom pieces typically take 2-8 weeks to complete, not including shipping. Rush options may be available for an additional fee—just ask!

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4. Shipping (If not Local)
Once completed, your item will be shipped via FedEx or USPS. Shipping times vary based on location. You’ll receive tracking info as soon as it’s on its way.

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5. Returns & Exchanges
Due to the personalized nature of custom apparel, we do not accept returns or exchanges unless the item arrives damaged or there was a mistake on our end. Please double-check all sizing and design details before final approval.

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6. Cancellations
If you need to cancel your order, please contact us within 24 hours of submitting your deposit. After that point, the deposit is non-refundable and production may already be underway.